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Privacy Policy

Translution is committed to protecting your privacy. The following privacy policy establishes what personal information is gathered, how we gather personal information while you visit our website, and how we handle your personal information.

Collection of Information

We do not collect personal information about you when you visit our site unless you choose to provide us with such information. We only request such personal information as is necessary to assist when you place an order, request a service, complete an enquiry form or engage in certain other activities on our website.

Using and Purchasing Translution Services

If you purchase or use a product or service from us, we request certain personally identifiable information from you. The personal information we collect may include your title, name, position, company address, preferred language, contact email, login name, password, security question and answer, organization, billing address, telephone numbers and credit/debit card information.

We use this information to register and activate your use of Translution products and service, to send you information (both technical and marketing) by email, for billing purposes (where applicable), and to provide you with support and to service your enquiries.

Marketing Information and Newsletters

We will occasionally send you marketing information and newsletters

Out of respect for your privacy, we present the option not to receive these types of communications. Please see "Choice and Opt–out" below.

If you no longer wish to receive our newsletter and promotional communications, you may opt–out of receiving them by following the instructions included in each newsletter or communication or by contacting us by clicking here. You also have the opportunity to opt–out by changing your personal details on our website (see Access to Personal Identifiable Information below).

Service–related Announcements

We will send you strictly service–related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. We may also send you an email when an update to our software becomes available.

Generally, you may not opt–out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your license.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a registration email which confirms login username, password and other information about Translution. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you normally by email and via the support pages on our website but also may communicate by telephone, when verbal communication is required to provide you with a better service.

Surveys, Contests and Participatory Activities

We may provide you the opportunity to participate in contests, surveys and participatory activities. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests and participatory activities is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name, address and email address).

We may use a third party service provider to conduct these surveys or contests and participatory activities; that company will be prohibited from using your personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Profiles

We store information that we collect through cookies and log files to create a "profile" of your preferences. We do not tie your personally identifiable information to information in the profile until you purchase a product or service from us.

We share your profile in aggregate form only with third party organizations. We do not link aggregate user data with personally identifiable information.

Personally identifiable information:

We share personally identifiable information with our affiliates and resellers for payment of commissions due to them, to pass enquiries that you have made for quotation and for other marketing purposes. Should you choose to opt–out of receiving marketing information then our affiliates and resellers will not contact you either by email or by telephone, unless you specifically request that they do so.

Agents

We may use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers

We use other third parties to provide other services. When you sign up for these, we will share personal identifiable information as necessary for the third party to provide that service.

Choice/Opt–out

We provide you the opportunity to 'opt–out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference when you order.

If you no longer wish to receive our newsletter and promotional communications, you may opt–out of receiving them by following the instructions included in each newsletter or communication or by emailing us at support@translution.net. You also have the opportunity to opt out by changing your personal details on our website (see Access to Personal Identifiable Information below).

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We may also store some automatically collected data in our bulk email, CRM (Customer Relationship Management) and other systems in order to provide a more focused service.

Cookies

A cookie is a small text file that is stored on a user's computer for record–keeping purposes. We use cookies on our website.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

We set a persistent cookie to track the payment of commission to our affiliates. Persistent cookies also enable us to track and target the interests of our users to enhance the experience of our website.

If you reject cookies, you may still use our site.

Some of our business partners (e.g., advertisers) may also use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by this website only and does not cover the use of cookies by any advertisers.

Links to Other Sites

This website contains links to other sites that are not owned or controlled by Translution. Please be aware that we, Translution, are not responsible for the privacy practices of other such sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy statement applies only to information collected by this website.

Bulletin Boards/Chat Rooms

We may introduce a bulletin board on this site. You should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. We also reserve the right to terminate the accounts of visitors who use these services in a manner inconsistent with our Terms of Use.

Access to Personally Identifiable Information

If your personally identifiable information changes, you may update it by making the change on our website after logging in or by emailing our Customer Support at support@translution.net or by contacting us, by telephone, or postal mail, via the contact information listed below.

Security

The security of your personal information is important to us. When you enter sensitive information (such as passwords or credit card number) when registering to use our services or when purchasing goods or services from us, we encrypt that information using secure socket layer technology (SSL).

To further protect the security of personal information, we also encrypt information such as credit card numbers and passwords in our database. These are not viewable by any Translution employee or agent.

Translution takes all reasonable precautions through the use of various security technologies and procedures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can contact us here.

Business Transitions

In the event Translution goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

Translution reserves the right to revise, amend or modify this privacy policy at any time and in any manner. We will post any material revision, amendment or modification on our website.

Disclosure of Personal Information

The personal information collected on this website will be used to operate the website and to provide the services you have requested or authorized. Translution will not sell or otherwise distribute any personal information collected unless you authorize us to do so, other than as outlined above, and will only use such information in the normal course of our business.

Translution may disclose personal information when required by law or in the good faith belief that such disclosure is necessary in order to conform to applicable law, comply with legal process served on Translution or to protect the property or interests of Translution.

Acceptance of Privacy Policy

By providing any information requested and by continuing to use this website, you have accepted our Privacy Policy, as revised, amend or modified.

Contact information

If you have any questions, comments, would like to update your information, or lodge a complaint in regards to our privacy practices please contact us by clicking here or contact us by telephone on +44 (0) 1905 676231 or write to us at:

Worcester Translations Limited
(trading as Translution)
10 Lion Court
Worcester
WR14 3SZ
United Kingdom

 

 

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